The second-hand marketplace Shoppers Share Displeasure Over Sizing Changes
Vinted users have been reacting angrily after an update resulted in listings displaying inaccurate size information.
This online marketplace has altered its measurement guidelines for women's and children's garments but did not contact all users about the change.
Online Platforms Response
Numerous buyers and vendors are posting online stating that platform listings now display a different size category than originally posted because of the remapping.
The platform stated the new system was more in line with similar services.
They have suggested members to examine their items and update the measurements by hand where appropriate, causing user dissatisfaction.
Measurement Approach Changes
Previously, the sizing featured a single numeric size and a letter, such as S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
In some cases, the size labels have been reassigned - for example a size L was previously a 12 but is now a UK 16-18.
User Stories
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Stephanie Gallen, located in Scotland, said garments she listed with size 14 tags were showing in the marketplace as measurements 20-22.
"Should someone sized 20-22 purchase these they may become frustrated," she explained.
Manual Updates
Another shopper, based in Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she explained.
Marketplace Information
The service features exceeding 100 million members, comprising 18 million UK members.
It has become a favored option to second-hand platforms like eBay and Depop.
This represents another occasion that an unexpected update to the app has proved unpopular: last year, the platform withdrew an update concerning shipment methods following member complaints.